Frequently Asked Questions
Everything you need to know about shopping with Zilbil
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a process.
How do I find the right size?
Every product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart for the perfect fit.
What payment methods do you accept?
Zilbil accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
We are committed to ethical fashion. Zilbil partners with manufacturers who prioritize sustainable fabrics and fair labor practices to minimize our environmental footprint.